threat or opportunity? it's your choice
Management science and technology have combined to produce a “mega change” in stereo. Adaptations of digital technology allow us to: create, transmit, compute, store, and retrieve data in ways that have marginalized time and distance as barriers to entry. This revolution has catapulted us into Marshall McLuhan’s global village. We are moving faster than many of our traditional ways of living, playing, and working together can accommodate. A two track mega change is irrevocably reshaping our *culture.
*collective habits used by a group of people to get things done
by LSI publisher Art McNeil
Most of us grew up in the industrial age or have been influenced by people who were. Unknowingly, many families, community groups, governments, and businesses are being haunted by industrial-age ghosts–outdated assumptions and patterns of behavior from an era that no longer exists. My distillation of this culture shift’s major impact is twofold:
(A ) Movement away from a reliance on knowledge, experience, and personal authority—towards creating processes to find out and take action faster than the competition.
Benefits:
- Fewer “seat of the pants” performances (playing by ear…like a jazz band) …unpredictable, non scalable
- Disciplined performance (reading and writing process, the music of business…like an orchestra) …predictable and scalable
- Reducing waste and rework (using an employee centered continuous improvement system) …profit producing
- Transitioning from departmental structure towards managing by strategic processes (to align everybody behind the customer’s total experience)…eliminates turf wars and focuses everybody on the bottom line
- Tap an E-merging millennial workforce…although inexperienced, they are already process savvy ..get new hires up to speed fast.Reduces resistance to change
- make the organization less dependent on the CEO or any individual…Increase the asset value of the business and secures corporate viability in a turbulent world
Strategic process examples:
- Getting and retaining customers (branding, advertizing, marketing, PR, hunting & farming sales)
- Serving customers (delight them by manufacturing and delivering value-adding products and services
- Supporting the partner chain (synchronize to maximize the effectiveness and meet the needs of Internal & external resources, along with funding partners—both debt & equity)
- Forward thinking (plan, develop process, manage cash flow, monitor performance, orchestrate the allocation of resources
(B) Making leadership everybody’s business
- By clarifying cultural values (to inspire)
- By enforcing an ethics platform (to discipline).
Benefits:
- Encourages people to inspire and discipline themselves and others by recognizing values contributions and not tolerating sub-par performance, ethics violations and process non compliance…generates and focuses corporate energy
- Fosters innovation, will to win and desire to belong
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